Customer Service

Overview: The fundamentals of good customer service are the delivery of high standards of service and being focused on and understanding customers' needs.  Good customer service is about paying attention to the detail and action, not promises.

Learning outcomes: This course assists the learner in building relationships, communicating effectively, handling difficult situations as well as the elements of procedures and processes.

Who this course is for: This course is aimed at anyone who has contact with both internal and external customers and suppliers and is looking to deliver real value through excellent customer service.

If you are not a member of the Institute but would like to take advantage of this service and gain access to the full range of membership benefits, you can join as an Affiliate member online or, contact: Membership Services Department. Tel: 01536 740104 with your credit/debit card details.