Customer Service

The fundamentals of good customer service are the delivery of high standards of service and being focused on and understanding of its customers needs. Good customer service is all about paying attention to the detail. It’s about action not promises. This course assists the learner in building relationships, effective
communication, handling difficult situations as well as the elements of procedures and processes.

Target audience

• Everyone who has contact with both internal and external customers and suppliers

If you are not a member of the Institute but would like to take advantage of this service and gain access to the full range of membership benefits, you can join as an Affiliate member online or, contact: Membership Services Department. Tel: +44 (0)1536 740104 with your credit/debit card details.