Annual Awards for Excellence 2008

Passenger Transport

Sponsored by MCL Transport Consultants

Winner:    Eurostar (UK) Limited

On 14th November 2007 Eurostar launched commercial services over HS1, the UK's first high speed rail line.  To do this, the organisation moved its entire operation, overnight, from Waterloo to its London Terminal of St Pancras International. 4 days later Eurostar opened Ebbsfleet International, a new station in northern Kent.  The move and opening of the new stations were critical to its business strategy for future growth in an extremely competitive market.  The scale and complexity of the project and the challenge of moving the entire operation from Waterloo to ensure Eurostar's teams were ready to deliver the benefits from day one were immense.  The Customer Service Project Team deserve great credit for involving all staff in this success story.