Short Courses

The Institute's short courses offer individuals the opportunity to gain practical knowledge of the most up-to-date tools and techniques and to develop skills to improve their job performance. The courses are designed to be interactive, with input from experienced practitioners followed by activities and exercises, to allow participants to experiment in the use of new ideas whilst in a safe learning environment.

Carbon Awareness Training

Dates:
17th January 2012
3rd April 2012
4th September 2012

Venue: Corby

Course duration: One day

Fees:
£145 - Member
£258 - Non-member

Aims:

This course is designed to provide an understanding of the impact of the different greenhouse gases on the atmosphere. Those attending will learn how to help their companies meet legislative requirements and how to be leaders in carbon accounting.

Target audience:

This course is suitable for any person who needs to understand how a carbon footprint is calculated, as well as those who wish to learn about legislation.

Course content:

• General introduction on greenhouse gases
• Introduction to carbon footprint
• Compliance with current and future legislation
• Relevance to the transport and logistics industry
• Greenhouse gas protocol
• Carbon accounting technology

For further information or to book your place on this course, please contact the Professional Development and Training Team.

Demand Planning and Demand Management for Improved Business Performance

Dates:
3 - 4^th April 2012

Venue: Corby

Course duration: Two days

Fees:
£450 - Member
£550 - Non-member

Aims:

This course will look at the topic of demand in the context of the traditional planning loop (plan, do, check, act), emphasising the need to plan for demand to meet clear objectives. It will also incorporate measuring performance and taking action to get back on track to meet objectives. All companies create business plans, financial plans, production plans, distribution plans and resource plans for people, materials, plant and equipment. The starting point for the development of all these plans should be marketplace demand.

Target audience:

The course is designed for all those on the sales and marketing side of the business such as sales and marketing managers, account managers, demand planners and demand managers. Supply planners will also benefit from attending this course.

Course content:

• The importance of demand planning and demand management
• How to improve the demand planning process within your company
• The importance of the forecasting process
• Forecasting as part of demand planning
• The fact that demand can be managed, influenced and adjusted
• The relevant performance measures for demand management
• What can be done to stabilise demand and better balance demand and supply?
• How improving demand planning and demand management can improve overall business performance

For further information or to book your place on this course, please contact the Professional Development and Training Team.

Effective Manufacturing

Dates:
26 - 27^th January 2012
11th September 2012

Venue: Corby

Course duration: Two days

Fees:
£450 - Member
£550 - Non-member

Aims:

This course is designed to show opportunities for the development of processes and structures, the variety of techniques available and their application. It will also show how to ensure successful MRP and lean operations and the distribution of involvement and responsibility.

Target audience:

This course is designed for all those responsible for efficient operations, including production managers, production controllers, materials schedulers and master planners.

Course content:

• Organisation of manufacturing for best results
• Structuring and flow for different industries
• Performance measures and planning
• Overall equipment effectiveness
• Master scheduling and planning
• ERP operations and MRP II
• Lead-times
• Lean manufacturing - the way ahead
• Batch control, kanbans and SMED
• Quality management
• Kaizen, 5S and creating change
• Resource management
• Material planning - MRP
• Capacity planning and control
• Outsourcing
• Workplace organisation
• Throughput balancing and constraints
• Bottlenecks and flexibility
• Priority control
• Information control
• Bills of materials
• Data control
• Systems operation

For further information or to book your place on this course, please contact the Professional Development and Training Team.

Inventory Control Techniques

Dates: 
24 - 25^th January 2012
4th - 5th September 2012 

Venue: Corby

Course duration: Two days

Fees:
£450 - Member
£550 - Non-member

Aims:

This course focuses on stock control for bought in items, finished goods and general stores stock control. It will demonstrate the ways to determine how to give best customer service, how to reduce inventory investment and assess and react to changing customer requirements, as well as how to integrate the inventory effectively into the supply chain while maximising control without increasing workload.

Target audience:

This course is designed for all those responsible for stock controllers, inventory managers and materials schedulers.

Course content:

• Stockholding targets
• Customer service and availability
• Inventory costs
• Structuring stockholding
• Pareto analysis
• Structuring inventory for least effort and best results
• Item stock levels
• Safety stocks
• Review levels
• Forecasting
• Organising supply
• Schedules and delivery quantities
• Cost reduction
• Supply chain
• Consignment stocks and VMI
• Lean logistics
• Supply partnering

For further information or to book your place on this course, please contact the Professional Development and Training Team.

The Lean Approach to Service Industry Business

Dates:
10th April 2012 

Venue: Corby

Course duration: One day

Fees:
£300 - Member
£550 - Non-member

Aims:

The course will explain the service aspects of manufacturing, such as office, administration, design, maintenance and field service. It also provides the opportunity to play a lean service game to help bring these principles into real-life situations. Delegates on this course will benefit from a new appreciation of the benefits of lean across their organisational structure, a set of guidelines for lean transformation in service and advice on how to avoid common pitfalls. You will also gain information on up-to-date thinking and tools, as well as frameworks for real, tangible improvements for your organisation.

Target audience:

This course is designed for senior and middle managers.

Course content:

• Differences between lean manufacturing and lean service
• Systems thinking and demanding thinking in service
• Service waste and service value concepts
• A macro-level approach to starting a lean service transformation
• Service classifications
• Lean and systems approaches in different service categories
• Mapping different service situations
• Standard work in service - what to do and what not to do
• Managing demand and capacity
• Total productive administration
• A3 and visual management in service
• Lean transformation in service
• Case studies

For further information or to book your place on this course, please contact the Professional Development and Training Team.

Lean Supply Chain

Dates:
17th April 2012 

Venue: Corby

Course duration: Three days

Fees:
£700 - Member
£800 - Non-member

Aims:

This course serves as a detailed introduction to the value of using the principles of lean in the supply chain. It will develop your understanding of what businesses should commit to if they are looking to implement lean processes in a real and valuable way. This is an interactive course that will include full participation as well as lean games to help put the principles into a real-life context.

Target audience:

This course is designed for senior and middle managers.

Course content:

• Lean basics - waste and value-adding
• Lean tools and techniques
• Supply chain thinking
• The hydraulic analogy and its relation to muda, muri and mura
• Supplier strategy and rationalisation
• Amplification and inventory issues
• Supplier partnerships
• Supplier associations
• Lean approach in the links of the supply chain
• Manufacturing - planning, purchasing and operations
• The customer/supplier interface between each link
• Warehousing
• Distribution
• Lean measures of performance
• Case studies

For further information or to book your place on this course, please contact the Professional Development and Training Team.

Manufacturing Resource Planning (MRP II) Overview

Dates:
6th March 2012
2nd october 2012

Venue: Corby

Course duration: One day

Fees:
£300 - Member
£400 - Non-member 

Aims:

Both ERP and supply chain management subjects require an understanding of business operations, planning and execution. This course gives an insight into how the best practice business principles and concepts of Manufacturing Resource Planning (MRP II) can be applied in the creation and running of an effective and efficient supply chain, to maximise business success. It is a necessary forerunner to the more detailed MRP II Mechanics course.

Target audience:

This course is relevant to all areas of an organisation, including many non-manufacturing environments. It will also benefit those charged with selecting and implementing such systems, as well as any staff on ERP/supply chain implementation teams.

Course content:

• Business objectives
• Traditional inventory replenishment, re-order point, ROP
• Material requirements planning (MRP)
• Manufacturing resource planning (MRP II)
• Enterprise resource planning (ERP)
• Closing the loop and performance measurement
• Supply chain management
• Implementation issues for success first time

For further information or to book your place on this course, please contact the Professional Development and Training Team.

Manufacturing Resource Planning (MRP II)

Dates:
7 - 8th March 2012
October 2012

Venue: Corby

Course duration: Two days

Aims:

This intensive course follows on from the introductory one-day overview. Many organisations use output from supply chain/ ERP systems, but how these outputs are arrived at is not always clearly understood. This course will remedy this lack of understanding, while showing, at a simple mathematical level, how the calculations of MPS, MRP, CRP and more are performed by the software. Over the two days, each element of MRP II is covered in detail.

Target audience:

The course is intended for those who work with ERP/supply chain systems and its outputs, as they will recognise what changes need to be made to ensure that the system works more effectively for them, enabling them to execute their responsibilities more efficiently. Delegates will need to have an appreciation of the workings of their organisation, as well as an understanding of the basic principles of MRP II, either from practical experience or from attendance on the overview course.

Course content:

• A review of the elements of MRP II, how they fit together and the performance measures that are needed
• The basic data that is needed for MRP II to work, the importance of data accuracy and how it may be cchieved
• The development of costs and costing
• Master planning - a review of executive sales and operations planning, followed up by master production scheduling, rough cut capacity planning and final assembly scheduling
• Material requirements planning, including a simple manual exercise
• Capacity requirements planning
• Executing the plans - purchasing management, shop floor control, financial management and newer philosophies
• A review of the necessary ingredients for success and the identification of constraints

For further information or to book your place on this course, please contact the Professional Development and Training Team.

Master Planning

Dates:
13 - 15^th February 2012
May 2012

Venue: Corby

Course duration: Three days

Aims:

Top-level planning is essential for companies aiming to be profitable whilst delivering customer satisfaction. The translation of company strategy into business plans and practical plans and schedules requires excellent master planning. This is one of the more difficult tasks for a management team to accomplish consistently and successfully. It requires accurate information, sound judgement and the good management of interdepartmental politics, resolving the natural conflicts that may exist between the objectives of the departments involved.

Target audience:

This course is aimed at all those involved in converting demand in the marketplace and the company business strategy into an achievable supply plan.

Course content:

• Demand planning and demand management - forecasting, order servicing and other demand
• Source data for forecasting
• Forecasting techniques
• Order entry and customer service
• Business planning
• Sales and operations planning - concepts and implementation
• Resource planning - medium to long-term capacity planning
• Concepts of master production scheduling
• Developing and managing the MPS
• Rough cut capacity planning - short to medium-term capacity planning
• Final assembly scheduling
• Linkages with other manufacturing and business functions
• Management implications of master planning

For further information or to book your place on this course, please contact the Professional Development and Training Team.

Material and Capacity Requirements Planning

Dates:
July 2012

Venue: Corby

Course duration: Three days

Fees:
£700 - Member
£800 - Non-member

Aims:

Together, Material Requirements Planning (MRP) and Capacity Requirements Planning (CRP) provide the detailed planning of materials and capacity within an integrated business system. The effective and considered implementation of both can dramatically improve customer service, while simultaneously reducing stock levels and helping to improve manufacturing productivity through better planning. This course provides an understanding of the techniques and how to apply them, which s a prerequisite of achieving these benefits.

Target audience:

The course is aimed at anyone involved in the planning process ncluding material planners, buyers and capacity planners.

Course content:

• Concepts and principles of MRP/CRP
• Inputs to MRP/CRP
• The logic of MRP/CRP, the MRP explosion process, load and apacity, finite and infinite loading
• Outputs from MRP/CRP
• Working with MRP/CRP, dealing with bottlenecks
• Conclusions, MRP/CRP interfaces

For further information or to book your place on this course, please contact the Professional Development and Training Team.

Removing and Avoiding Excess and Obsolete Inventory

Dates:
October 2012

Venue: Corby

Course duration: One day

Fees:
£300 - Member
£400 - Non-member

Aims:

This course will explain how excess and obsolete inventory can be a problem for the company balance sheet. Unusable inventory distorts the inventory turn and is a major cause of loss of profitability. Indeed, excess and obsolete inventory may be used as indicators of the overall effectiveness of a company's operations.

Target audience:

The course is designed for general managers, supply chain managers, inventory managers and operations directors responsible for inventory performance within their business.

Course content:

• Understanding the reasons for excess and obsolete inventory
• Process analysis and problem identification
• Preparing and selling process change initiatives
• Inventory objectives and performance measurement
• Planning, launching and managing an excess/obsolete, inventory reduction campaign
• Measuring the size and extent of the problem
• Objectives, goals, critical success factors, key performance indicators
• Opportunity areas: identification and selection
• Disposal, conversion and re-use of obsolete inventory
• The ‘wall of inventory' methodology
• Measuring and rewarding success

For further information or to book your place on this course, please contact the Professional Development and Training Team.

Sales and Operations Planning

Dates:
October 2012

Venue: Corby

Course duration: Two days

Fees:
£450 - Member
£550 - Non-member

Aims:

This course is designed to demonstrate the importance of senior management commitment to the planning process and why it is vital to the success of any business. It is essential that the need to use MRP II processes is recognised at this level, to manage the relationships between sales and marketing groups on the demand side and the manufacturing and other operational departments on the supply side. Strong sales and operations planning (S&OP) processes can lead to more effective planning and greater achievement of operational plans.

Target audience:

The course is aimed at logistics managers, master schedulers, demand managers, business analysts, planners, operations managers and senior managers in sales, marketing, finance and manufacturing.

Course content:

• What is sales and operations planning?
• Who is involved in the process?
• Where does sales and operations planning fit into MRP II?
• How sales and operations planning fits into the business
• What stages need to be covered by the process?
• What are the information needs for the process?
• What are the likely outputs of the process?
• Implementing the process

For further information or to book your place on this course, please contact the Professional Development and Training Team.

The Supply Chain Awareness Game

Dates:
Felxible, to be agreed with client

Venue: In-company

Course duration: Half day

Fees: To be agreed with the client

Aims:

The Supply Chain Awareness Game is a cost-effective training tool designed to develop an awareness and understanding of the supply chain in a friendly learning environment. The game provides delegates with an understanding of supply chain management and how the principles can be applied to their own organisation. It will help identify barriers to effective communication and team working, as well as the effects these have on staff and their organisations as a whole. As a result, barriers will start to be broken down, leading to improved and streamlined operations.

Target audience:

The game is an ideal training tool for staff at all levels, and can also be run at your own premises for your team members.

Course content:

• Demonstrate clearly the importance of internal and external communication
• Develop team working
• Develop understanding of other people's positions and roles
• Demonstrate classic supply chain behaviour
• Demonstrate those issues that can prevent integration and co-ordination in supply chains

For further information or to book your place on this course, please contact the Professional Development and Training Team.

Total Quality Management and Continuous Improvement

Dates:
November 2012

Venue: Corby

Course duration: One day per module

Fees:
£300 per day or £700 for the full three-day programme
£400 per day or £800 for the full three-day programme

This is a programme of three integrated one-day modules, which can also be attended as individual days.

Module 1: Essentials of Business Improvement

Aims:

This module provides an overview of the five essential steps of business improvement, as well as the importance of quality control and total quality management.

Target audience:

Junior, middle and senior managers working in all areas of business.

Course content:

• What is quality?
• Quality business performance relationship
• Development of quality concepts - from QC to TQM
• Quality assurance and ISO9000
• TQC and QS9000
• TQM and business excellence models
• Five essential steps to business improvement

Module 2: How to Drive Improvement

Aims:

This module will demonstrate how to identify critical business improvement opportunities, as well as setting targets and objectives to drive and measure business improvements.

Target audience:

This module is suitable for juniors and middle managers working in all areas of business.

Course content:

• How to use well proven business excellence models such as EFQM, baldridge, ABCD
• Checklist, to identify business critical improvement opportunities
• EFQM self-assessment workshop
• The competitive business structure
• How to set targets and deploy objectives to drive focused improvement throughout the organisation using appropriate performance measures
• Performance measurement workshop

Module 3: How to Use Tools to Deliver and Sustain Improvement

Aims:

This module will provide an understanding of appropriate improvement tools and demonstrate how these can be used to identify improvement opportunities and deliver sustainable performance improvements systematically.

Target audience:

This module is suitable for junior and middle managers working in all areas of business.

Course content:

• Process mapping
• Cause and effect analysis
• Pareto analysis
• FMEA
• Lean enterprise tools
• SPC and sixsigma
• Standard operating procedures
• Integrating workshop

For further information or to book your place on this course, please contact the Professional Development and Training Team.

Warehouse Management

Dates: 
25 - 26^th January 2012
13 - 14^th March 2012

Venue: Corby

Course duration: Two days

Fees:
£450 - Member
£558 - Non-member

Aims:

The purpose of this course is to deliver the knowledge and understanding of the key elements of warehouse management practice that are fundamental to commercial organisations.

Target audience:

This course is aimed at junior and middle managers who require a greater insight into the role of the warehouse in today's supply chain and how effective warehouse management can lead to increased profitability.

Course content:

• Picking methodology
• Warehouse technology
• Performance measurement

For further information or to book your place on this course, please contact the Professional Development and Training Team.

Disability Equality Duty

Dates: To be agreed with client 

Venue: In company, Corby or London

Course duration: One day

Fees: To be agreed with the client

Aims:

This in-house course has been especially developed to help transport, highways and public realm professionals in unitary county and district authorities to understand the provisions of the DDA and what this means for their day-to-day work in policy development through to planning, designing and delivering schemes on the ground.

The course can be run as a standardised training programme or customised to take account of individual local authorities' needs and issues.

Target audience:

This course is designed for transport, highways and public realm professions in unitary and district authorities.

For further information or to book your place on this course, please contact the Professional Development and Training Team.

Design, Construction & Maintenance of Highway Drainage Systems

Dates: February 2012

Venue: London

Course duration: Two days

Fees:
£630 - Standard fee
£610 - CILT/TPS member fee
£590 - Young Professional fee

Aims:

This course aims to provide up-to-date information on current practice concerning the design, construction and maintenance of highway drainage. Legislation, design, construction and maintenance standards, appropriate materials and innovative solutions will be covered, focusing on achieving effective and maintainable drainage systems. The course is presented by recognised experts in the field, all of whom have extensive experience in the road industry.

Target audience:

The course will prove invaluable to graduates and technicians newly involved in road design and construction, as well as experienced staff converting from a role in road construction to highway maintenance.

For further information or to book your place on this course, please contact the Professional Development and Training Team.

Introduction to Traffic & Transport Modelling

Dates: TBC

Venue: London

Course duration: Two days

Fees:
£630 - Standard fee
£610 - CILT/TPS member fee
£590 - Young Professional fee

Aims:

This popular course is designed to familiarise transport engineers and planners with the basic techniques currently used in traffic and transport forecasting. In particular, it describes how the application of techniques has evolved to meet new requirements and levels of information introduced by the changing emphasis on the evaluation of schemes, measures, policies and packages. The course therefore provides practical knowledge and experience of the principles and techniques of transport modelling, as well as key issues of understanding and interpreting the output from transport models.

Target audience:

The course is aimed at:

• Engineers and planners with limited experience of traffic and transport modelling
• Managers and administrators seeking an awareness of model development and scheme appraisal
• Central and local government officers, members of consultancies and all those seeking an introduction to the techniques of traffic and transport modelling
• Transport engineers and planners

For further information or to book your place on this course, please contact the Professional Development and Training Team.

Public Inquiries

Dates: On request 

Venue: In-house

Course duration: Two days

Fees: To be agreed with the client

Aims:

PTRC's Public Inquiries course is a must for any practitioner who may need to give evidence as an expert witness on behalf of a local authority, the private sector or promoter of a development. Simulating the real-life speed and pressure of an inquiry environment, the course provides all the key background knowledge and skills support to help delegates formulate and articulate their arguments. The course is equally applicable to those preparing to appear at an inquiry or at an appeal, and will also give core skills to those who will be involved in LDF/policy or roundtable-style hearings. This event is based around a mock inquiry scenario with a case study concerning a major urban extension. On Day 1, participants will learn about the principal figures involved in an inquiry, the planning and inquiry processes and be introduced to the case study for the mock inquiry. Day 2 will focus on the production of evidence and preparation for cross-examination, and Day 3 will be given over to the mock inquiry itself. Participants will also receive an individual evaluation of their performance after the inquiry from the course supervisor. This course is offered on an in-house basis and can be broken down according to client requirements.

Target audience:

This course is designed for all practitioners who may need to give expert witness evidence and those preparing to appear at an inquiry or appeal.

For further information or to book your place on this course, please contact the Professional Development and Training Team.

PMD Mapping and Analysis new

Dates: The public courses in Corby and London are available during the first week of any calendar month and, on request, for the in-company option. 

Venue: Corby and London

Course duration: One day

Fees:
£250 - Member
£355 - Non-member 

Aims:

This course is an introduction to process mapping and the analysis of the findings. It aims to provide the foundation on to which PMD can then be applied. This is an essential first step towards determining how long processes should take and how they can be improved, and, most importantly, quantifying the savings that can be achieved. Process improvement and management are now widespread techniques for improving and controlling end-to-end processes. However, in order to apply them effectively, it is necessary to understand how existing processes operate and interact with each other. This course provides delegates with practical opportunities to analyse and map processes in order to determine what changes and improvements can be made. It also provides them with a basis for the application of PMD, which adds a new dimension to the control of end-to-end processes.

Target audience:

This course provides a foundation for people considering, or actually engaged in, the launch of a process improvement or management initiative and is an essential first step towards the application of should-take times.

Course content:

• Definition of a process
• Process mapping techniques
• Process analysis
• The uses and application of process maps
• An introduction to the benefits and application of should-take times

For further information or to book your place on this course, please contact the Professional Development and Training Team.

PMD Lite new

Dates: The public courses in Corby and London are available during the first week of any calendar month and, on request, for the in-company option. 

Venue: Corby and London

Course duration: One day

Fees:
£350 - Member
£455 - Non-member 

Aims:

This course is a follow-on from the PMD Mapping and Analysis module, but can stand alone if required. It aims to enable those attending the course to quantify quickly and easily objective should-take times for work carried out within administrative areas. The times used provide consistent information to enhance process improvement and management Initiatives. Should-take times are quickly and easily quantified using PMD Lite within the M4 Management Lite programme. Successful completion of the course will enable delegates to apply the PMD Lite data within their own environment.

Target audience:

This course provides a significant database of should-take times for those people engaged in the quantification of process improvement or management initiatives within an administrative area e.g. finance, shipping or call centres.

Course content:

• Should-take times vs does-take times
• Benefits and uses of should-take times
• Verifying should-take times
• Introduction to PMD Lite
• Applying PMD Lite
• An introduction to M4 Lite

For further information or to book your place on this course, please contact the Professional Development and Training Team.

PMD Office

Dates: The public courses in Corby and London are available during the first week of any calendar month and, on request, for the in-company option. 

Venue: Corby and London

Course duration: Five days

Fees:
£750 - Member
£855 - Non-member 

Aims:

This course is a follow on from PMD Lite and the PMD Mapping and Analysis modules, but can stand alone if required. It aims to enable those attending the course to quantify should-take times, for work carried out within administrative areas, in a more detailed and analytical fashion. The application of these detailed times will provide an independent baseline or benchmark for the comparison and quantification of all administrative processes within the work area. Process times can then accurately be quantified using PMD within the M4 Management programme or any other suitable MI package. Successful completion of the course will enable delegates to apply all process management administrative data within their own environment.

Target audience:

This training provides the skills required by those people engaged in the quantification of process improvements or management initiatives within an administrative area.

Course content:

• Should-take times vs does-take times
• Benefits and uses of should-take times
• Verifying should-take times
• Introduction to PMD admin
• Applying PMD admin
• An introduction to the M4 management suite

For further information or to book your place on this course, please contact the Professional Development and Training Team.

PMD Warehousing new

Dates: The public courses in Corby and London are available during the first week of any calendar month and, on request, for the in-company option. 

Venue: Corby and London

Course duration: Five days

Fees:
£1,300 - Member
£1,405 - Non-member 

Aims:

This course is intended as a stand-alone module that covers the full application of specialised PMD within a warehousing environment. It aims to enable those attending the course to quantify and apply the appropriate should-take times to work carried out within operational warehousing areas in a detailed and analytical fashion. The application of these detailed times will provide an independent baseline or benchmark for the comparison and quantification of operational warehousing processes within the work area. Process times can then accurately be quantified using PMD within the M4 Management programme or any other suitable management information package. Successful completion of the course will enable delegates to apply the appropriate data within their own environment.

Target audience:

This training provides the skills required by those people engaged in the quantification of process improvements or management initiatives within an operational warehousing environment. It is expected that those attending this course will be fully conversant with the application of process analysis or have will have attended the PMD Mapping and Analysis module.

Course content:

• Should-take times vs does-take times
• Benefits and uses of should-take times
• Verifying should-take times
• Introduction to PMD warehousing
• Applying PMD warehousing
• An introduction to M4 Lite and the M4 Management Suite

For further information or to book your place on this course, please contact the Professional Development and Training Team.

PMD Retail new

Dates: The public courses in Corby and London are available during the first week of any calendar month and, on request, for the in-company option. 

Venue: Corby and London

Course duration: Five days

Fees:
£1,300 - Member
£1,405 - Non-member 

Aims:

This course is intended as a stand-alone module that covers the full application of specialised PMD within a retail environment. It aims to enable those attending the course to quantify and apply the appropriate should-take times to work carried out within operational retail areas in a detailed and analytical fashion. The application of these detailed times will provide an independent baseline or benchmark for the comparison and quantification of operational retailing processes within the work area. Process times can then accurately be quantified using PMD within the M4 Management programme or any other suitable management information package. Successful completion of the course will enable delegates to apply the appropriate data within their own environment.

Target audience:

This training provides the skills required by those people engaged in the quantification of process improvements or management initiatives within an operational retail environment. It is expected that those attending this course will be fully conversant with the application of process analysis or have will have attended the PMD Mapping and Analysis module.

Course content:

• Should-take times vs does-take times
• Benefits and uses of should-take times
• Verifying should-take times
• Introduction to PMD Retail
• Applying PMD Retail
• An introduction to M4 Lite and the M4 Management Suite

For further information or to book your place on this course, please contact the Professional Development and Training Team.