Commuters on London Underground stations now have more members of staff available to them to help them with face-to-face queries. 

As a result of this, passenger surveys show customer satisfaction has increased from 81 per cent to 83 per cent at stations where ticket offices have closed. Mystery shopping reports show an even sharper increase from 92 per cent to 96 per cent. 

Although more members of staff have not necessarily been recruited by Transport for London, more workers are out in ticket halls and on gate lines instead of in underused ticket offices and the back rooms of stations. 

Chief operating officer of London Underground Nick Brown said this comes as part of modernisation work to the stations - and the results are encouraging. 

"As we continue to deliver these changes, we'll keep focused on our core promises to customers: more staff on hand to help [and] better information to help plan and make journeys," he commented.