When: 8 May 2017, 2pm
Speaker: Derek Small, Derek has worked around the world on six continents in sales, finance, procurement, production planning and operations management. He has become specialist in creating change leadership programmes. He is a committed life-long learner. He is passionate about helping businesses and organisations to do better, and has also gifted some of his time to helping students become better leaders.
At a time when there is much uncertainty in what the political future will bring, the only thing we can control is what we do and how we run our businesses and organisations. The best way to predict the future is to create it. Used properly Key Performance Indicators are an effective way to do this.
Derek Small is an expert in managing the end to end performance of manufacturing operations. He will identify how to measure performance in a way that delivers your goals whilst avoiding sub-optimal or even poor overall outcomes.
He will show ways in which we can more usefully respond to KPIs, and – perhaps – get rid of some of those that mislead management thinking and subvert overall business performance.
You tend to get what you measure, and what gets rewarded gets repeated – even if it leads to the wrong results.
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