Carrier service DPD has partnered with Blue Yonder’s SaaS-based Returns Management solution to provide a digital returns portal that will be made available to all of its retail customers.
The partnership has been put in place to help consumers book returns in seconds and drop items off at one of DPD’s pickup locations across the UK.
Elaine Kerr, CEO at DPD UK, said: “We continue to look at ways to innovate and support our retail customers. Blue Yonder’s digital returns portal, combined with our extensive pickup shop network means that 95% of the urban population are under one mile from one of our drop-off locations.
As a result, returns for consumers will be quicker, easier and more convenient, giving them added confidence and peace of mind when they shop with our retailer customers.”
Tim Robinson, Corporate Vice President explained that the company’s latest research showed 68% of merchants across European e-commerce markets reported return rates have increased in the past 12 months.
“63% confirmed that returns are a ‘significant’ or ‘very significant’ problem for their business.
“DPD UK was looking for a solution that could be a strategic differentiator for them and their retail customers within this market scenario. We are proud to team up with DPD UK in supporting their strategy and vision to achieve customer satisfaction, sustainability and innovation,” said Tim.